Some users are experiencing SSO issues

Incident Report for Expensya

Resolved

This incident is resolved.
Thank you all for your patience
Posted Jul 25, 2024 - 14:14 CEST

Update

A fix is being deployed.
We will keep you updated.
Posted Jul 25, 2024 - 13:34 CEST

Identified

We have found the cause that impacts ~100 client companies
We are working on a fix.

Next update in 30 mins.
Posted Jul 25, 2024 - 12:49 CEST

Update

The technical team is still narrowing the issue that impacts these users and instances
Next update in 30 mins.
Posted Jul 25, 2024 - 11:49 CEST

Update

Investigation is still ongoing, the issue is confirmed for several clients.
Next update in 30 min.
Posted Jul 25, 2024 - 11:14 CEST

Update

We are continuing to investigate the issue.
We will keep you updated.
Posted Jul 25, 2024 - 10:09 CEST

Investigating

Hello,

Some customers are reporting difficulties to connect using SSO.
Our technical team is investigating the issue. In the meantime, please try to log in from a private browsing.
We will get back to you as soon as possible.

Thank you for your patience
Posted Jul 25, 2024 - 09:25 CEST
This incident affected: Web Application and Mobile Application.